Privacy Policy

The privacy of those who visit our Web site is of primary concern to Queue. We adhere to the highest ethical standards of the industry. We automatically gather some data from everyone who visits our site, while other information is obtained at the discretion of the individual. Our sole purpose in doing this is to enhance the experience of individual shoppers on sportqueue.com (for example, to tailor special offers to our users or to survey our users about their shopping experience). Except as noted in the next sentence, none of this information is shared with outside parties other than companies we employ to perform functions on our behalf, to whom limited data is given as is necessary in order to complete a shopping transaction or to maintain our relationship with you, such as to customize our communications with you, if you elect to receive communications. If you have any questions regarding our privacy policy, please contact us at 305-726-6998 or email us at shop@sportqueue.com.

Visitor Information

Like many other Internet companies, sportqueue.com automatically tracks the usage of our Web site. We profile Web site usage by tracking the site pages viewed, the previous and following sites visited, the browser used and the computer’s address. This information is used to analyze trends, track use, and optimize site administration.

Registration Information

In order to take advantage of member services, a user must first complete the registration form. During registration, users are required to give certain contact information (such as name, email address) and create a password. This information is used to contact users about the services on our site for which they have expressed interest. Contact information (such as name, email and/or mailing address) also will be shared for promotions and special offers from sportqueue.com.

Secured Purchase Information

When a credit card order is placed on sportqueue.com, the customer’s name, billing address, shipping address, telephone number and credit card number and expiration date are gathered. This is used to verify payment authorization, process your order, personalize your shopping experience, inform you of deliveries, deliver the merchandise to the proper destination and generate statistics. Sportqueue.com takes numerous precautions to protect our users’ information. When users submit sensitive information via the Web site, the information is protected both online and offline.
For all purchase information, sportqueue.com uses Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with sportqueue.com. While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un?locked or open, when you are just “surfing.” You can learn more about SSL at www.SSL.com.
While we use SSL encryption to protect sensitive information online, we also take several steps to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a Customer Service representative) are granted access to personally identifiable information. Our employees must use password?protected screensavers when they leave their desks. When they return, they must re?enter their password to regain access to user information. Furthermore, ALL employees are kept up?to?date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers’ information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
If you have any questions about the security at our Web site, you can contact us at 305-726-6998 or shop@sportqueue.com.

Shipping Information

The shipping information related to an order (but not the purchase information) will be shared with the shipping company that sportqueue.com uses for any given order.

Communications

Sportqueue.com is the sole owner of the information collected on this site.
As a registered user, you should expect to receive an email welcoming you to our Web site. As a purchaser, you should expect to receive an email confirming your order, an email confirming your shipment, an electronic receipt and a paper receipt (which accompanies your order).
We also communicate with users on a regular basis to provide requested services. We reply to users’ inquiries on issues relating to their account via email or phone, in accordance with the user’s wishes. For instance, when you contact us via shop@sportqueue.com we use this information solely to respond to your questions and comments and to improve our customer service.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We employ other companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, processing credit card payments, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
The sportqueue.com site may have links to other Web sites on the Internet that are not owned or controlled by Queue. We are not responsible for the privacy policies or the content of these Web sites, nor does this mean that Queue endorses them in any way.

Correcting, Updating and Deleting Information

If a user’s personally identifiable information (such as zip code, phone, email or postal address) changes, or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done under My Account or by emailing us or calling us at 305-726-6998 or by regular mail to: Queue, 901 Brickell Key Blvd. #3407, Miami, FL 33131.

Disclosure to Authorities

Sportqueue.com cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. We reserve the right and may be forced to disclose any and all information to government bodies or government officials or third parties under certain circumstances or third parties may unlawfully intercept or access transmissions or private communications. Accordingly, you authorize sportqueue.com to disclose any and all information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability.

Further, you authorize sportqueue.com to disclose your password, name, street address, city, state, zip code, country, phone number, email address and company as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, gray market, intellectual property infringement, piracy or other unlawful activity. Specifically, this includes exchanging such information with other companies and organizations for fraud protection and credit risk reduction. Sportqueue.com cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights.

Cookies

Cookies are small pieces of information sent from a Web server to your computer. These allow us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as name, address or payment information.

If you do not accept or if you remove our cookies, you will not be able to complete a search or make a purchase on our site.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users of this by email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted/deactivated your account you will not be contacted, nor will your personal information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.