Returns and Exchanges

If you are not delighted with your purchases, we will be glad to make an exchange or credit your credit card account. The item MUST be returned in its original and unworn condition within 14 days of shipping date for exchange or full refund, less shipping cost. Once we receive your package, we will promptly refund your credit card. You will be notified via e-mail once your return has been processed. Please note that your financial institution will likely take 7 business days to reflect this transition. Returns which are received after 14 days are subject to a 50% restocking fee.

Returning An Item

Pack merchandise in the original shipping box.
Complete the Return and Exchange Policy form. Please write return # in the upper right hand corner of the form, along with the return reason. Include this form inside the box.
Insure package for the full value of the merchandise and return it using the delivery service of your choice.
Check your e-mail. We will notify you via e-mail once return has been processed.

Please return all items to:

Queue
Attn: RETURNS
901 Brickell Key Blvd #3307
Miami, FL 33131

Exchanging Your Item

Please call customer service at 305-726-6998 or via email at shop@sportqueue.com.